The goal

The main objective was to gain a deep understanding of user and market needs in order to redesign the tool for managing the lean construction process

Discover

We began with a session led by experts who explained the principles of the Lean construction process

Next, we created a mind map covering:

  • The phases of the Lean construction process

  • The people involved at each stage and their roles

  • The responsibilities associated with each role

ID interviews

We conducted ID interviews with users, each representing one of the following roles:

  • Site Manager

  • Production Manager

  • Quantity Surveyor

  • Architect

  • Project Manager

Personas and empathy maps

We created user personas and empathy maps for our key users

We defined:

  • Their roles and responsibilities

  • Their key needs and frustrations

  • The software and devices they use daily in their work

Defining problems and proposing solutions

After listing our observations of user painpoints and grouping them in categories we organized ideation sessions

  • Affinity Diagrams

  • The "How Might We" session

  • Group work - sketching solutions

  • Co-creation workshop with experts and users

Prototyping and testing

The next step was to prepare two versions of low-fi wireframes and conduct usability tests to determine the direction in which we would develop our tool.

The outcome of the tests was the selection of the concept, identification of its main pain points, and the start of work on its subsequent prototypes and tests.

Design

Curious about how we worked on the final product? Jump to its case study!

Next

Hackathon